Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders typically arrive within 10–20 business days, depending on destination and customs processing. See our Shipping Policy for full details.

How much does shipping cost?

We charge a flat rate of $75 USD per order, worldwide. This applies to all destinations, including the United States, Canada, and international addresses.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email. Allow 24–48 hours for tracking to activate.

Can I change or cancel my order?

Please contact us immediately at citylifehk123@gmail.com. We can modify or cancel orders before they are shipped.

Products

Are your paddles suitable for tournament play?

Our Tournament Spec paddles are built to official tournament dimensions for competitive play. Please always check the current official equipment list for your league or event before relying on any paddle for sanctioned competition.

What is the difference between 13mm and 16mm core paddles?

A 16mm core offers a larger sweet spot and softer feel — great for control and dinking. A 13mm core is lighter and more responsive — better suited for fast-paced play and power shots.

What is T700 carbon fiber?

T700 is a high-grade carbon fiber used in professional paddles. It provides a textured surface that grips the ball for enhanced spin and control compared to standard graphite or fibreglass faces.

How do I clean my carbon fiber paddle?

Use a paddle eraser or a damp microfiber cloth to gently wipe the face. Avoid soaking the paddle or using harsh chemicals. Regular cleaning maintains the surface texture and spin performance.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. See our Return Policy for full details.

What if my item arrives damaged?

Contact us within 7 days with photos of the damage at citylifehk123@gmail.com. We'll send a replacement or issue a full refund.

Contact

How do I get in touch?

Email us at citylifehk123@gmail.com. We respond within 1–2 business days.